We’ve had feedback on Arsenal rewards. Here are the club’s answers.
How can I join My Arsenal Rewards?
All paid members and season ticket holders automatically have access to My Arsenal Rewards. To access the My Arsenal Rewards hub, the member will need to log in to arsenal.com or the Arsenal Official app with their membership number and password and select ‘My Arsenal Rewards account’.
How do I activate my card?
To activate your card for payment you will need to have the latest version of the Arsenal Official app installed on your smartphone device. Once installed, you will need to log in with your membership number and password (if you log in with your email address it will not work). Once logged in, you will be presented with the opportunity to ‘Manage prepaid card’. Once this link is clicked, you will be able to follow the Barclays Pingit screen flows to register the card for payment
I have received the card. I do not have the Arsenal Official App. Can I do this signing in online or at the Box office at the stadium?
Unfortunately, the Arsenal Official app is required to register the card for payment. The member can still access the My Arsenal Rewards hub via arsenal.com when following the instructions mentioned above.
How do I put money onto my Visa card?
Once the My Arsenal Rewards card has been activated for payment, the member will have the opportunity to set up an auto top up or manually load funds onto their My Arsenal Rewards card after selecting the ‘Manage prepaid card’ link the Arsenal Official app after signing in with their membership number and password.